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Shipping & Returns


Returns Policy

All security products and equipment are custom built, and cannot be cancelled once entered into production, nor returned.

Manufacturer's warranties will apply.

For small stock items that are not custom produced, there will be a 40% restocking fee associated with any returns made within the first 7 days from receipt.  

Please call Customer Service at 203-801-5900 for technical support or email support@onlineriver.com. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations.  Online River, LLC or SecurityEntrances.com will not be responsible for local Customs Duties or Fees unless specifically included in writing prior to making your purchase.


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